Welcome to ForexGuruBD’s Support Policy page. We are dedicated to providing exceptional support to our valued users. If you have any questions or concerns regarding our services, this policy outlines how we manage and address support inquiries.
1. Support Channels
We offer support through the following channels:
- Email: You can reach out to us via email at contact@forexgurubd.com for general inquiries, technical assistance, or account-related concerns.
- Contact Form: Feel free to use the contact form on our website to submit your queries. We strive to respond within 24-48 hours.
2. Support Availability
Our support team is available during regular business hours (Monday to Friday, 9:00 AM to 6:00 PM Bangladesh Standard Time). Responses outside of these hours may experience a slight delay, but we will address your inquiry as soon as possible.
3. Response Time
We aim to respond to all support inquiries within 24-48 hours of receipt. However, during peak times or unforeseen circumstances, response times may be slightly longer. Rest assured, we are committed to resolving your issues in a timely manner.
4. Scope of Support
Our support covers assistance with:
- Technical issues related to our website and services.
- General inquiries about our offerings.
- Clarifications about our terms of service and policies.
5. What’s Not Covered
Please note that our support does not extend to:
- Personalized trading advice or recommendations.
- External platforms or third-party services not directly related to ForexGuruBD.
6. Feedback and Improvements
We value your feedback and strive to improve our support services continuously. If you have suggestions or comments on how we can enhance our support, please feel free to share them with us.
Thank you for choosing ForexGuruBD. We’re here to assist you on your forex trading journey!
